NextMove Remote Diagnostic Support | nextphaseauto.com.au

1. Name *

2. Email address *

3. Phone/Mobile/ Country code if applicable. *

4. Vehicle Make *

5. Vehicle Model *

6. Year vehicle built. *

7. Engine/Transmission (e.g. 2.8 Diesel/ 6-speed auto etc.) *

8. VIN - Vehicle ID number (If you have it - Helps with specifications)

9. Odometer (Reading Kms/miles) *

10. What type of Case is this ? (Chose the best one.) *

Diagnostic fault/ running problem
No start/ hard start
Warning lights/ fault codes
Pre-Purchase inspection review
Battery / EV / hybrid health concern.
Roadside breakdown
Second opinion on repairs
Other: Please describe below.

12. How would you like the reply presented ?

Short and Direct
Standard workshop explanation
Simple, plain English explanation
Full technical / workshop- level
Clear Step-by-step next actions
Roadside safety- first guidance(If Urgent)

13. Current Situation-Is the vehicle currently broken down or unsafe to drive ? *

yes
No
Not sure

14. Is the vehicle in a safe location right now ?

Yes
No
Not applicable.

17. What's happening to your vehicle ?Please describe the main problem, eg -warning lights, noises,drivabilty issues, recent changes, fuel smell, smoke, what the customer actually said in his/her words, or anything unusal.

18. List any fault codes, scan results or dashboard messages here.

19. What has already been checked or replaced ? ( This is really useful - helps me avoid sending you down paths you've already ruled out.)

20. Pre-Purchase, If this is a pre purchase vehicle, fill out as much information as possible above so we can run the checks,e.g.Service history, money owing on vehicle , repairable write off or written off.

21. Add any further comments that would assist in the remote diagnostic. (e.g. photos, wave forms scope captures,live data,recent battery disconnects, programming,accidents, etc.)