Intake form | NextPhase Auto

Workshop / Business name *

Technician / Contact name *

Email *

Phone *

SECTION 2: VEHICLE IDENTIFICATION — VIN (17 characters, or chassis / frame number for imports) *

Year *

Make *

Model *

Engine / Transmission (e.g. 2.8 Diesel / 6-speed auto etc.)

Powertrain type *

ICE — petrol / diesel
HEV — hybrid
PHEV — plug-in hybrid
BEV — full electric
Other / unsure

Odometer *

Units *

Kilometres
Miles

Why we ask for a photo of the VIN and ID plate: many faults are variant-specific — the same model can have different engines, hybrid systems or software depending on build date and market. A typed VIN can carry a typo, and grey imports may not have a standard VIN. A quick photo lets us lock in the exact vehicle before we start, so we don't review the wrong variant. Where to look: VIN through the windscreen or stamped on the firewall; ID / build plate under the bonnet, in the door jamb or on the B-pillar. Tip: angle the phone slightly so the flash doesn't glare, and make sure every character is readable.

VIN photo (requested) — windscreen or stamped VIN

ID / build plate photo (requested) — under bonnet, door jamb or B-pillar

Can't provide the VIN / ID plate photos right now?

I can't provide these photos right now.

If not, why? (optional)

SECTION 3: PRIMARY DIAGNOSTIC CONCERN — What is the vehicle doing? (Describe the main concern in one or two sentences) *

Is the vehicle driveable? *

Yes
No
Intermittently

When does the concern occur? (Select all that apply) *

Cold
Hot
First start
Idle
Acceleration
Cruise
Under load
Deceleration
After restart
Intermittent
Constant
After a recent repair
Unable to reproduce in the workshop
Other

Anything that reliably makes the concern appear, disappear or change?

SECTION 4: CASE HISTORY — Has this vehicle already been diagnosed or repaired for this concern? *

No — first diagnosis
Yes — previous visit to this workshop
Yes — diagnosed or repaired elsewhere
Yes — multiple previous repair attempts
Unknown

If yes, briefly describe what has already happened (previous diagnoses, repairs, recommendations or outcomes)

SECTION 5: WHAT CHANGED BEFORE THE FAULT? — Did anything happen shortly before this problem started? (Select all that apply)

Service or maintenance
Battery disconnected or replaced
Programming / coding / relearn
Engine work
Transmission work
Electrical repair
Accident / water entry
Component replacement
Module replacement
Used component installed
Aftermarket component installed
Vehicle recently purchased
No known change
Unknown
Other

If something changed, briefly describe it

SECTION 6: FAULT INFORMATION — DTCs exactly as displayed by the scan tool (include the module and complete fault code where possible)

Warning messages or dashboard indicators

Relevant scan data / PID observations

Freeze-frame data available?

Yes — uploaded
Yes — entered below
No
Not checked

Freeze-frame information

SECTION 7: TESTING ALREADY COMPLETED — What tests or checks have already been carried out, and what happened? (Include the actual result where possible)

SECTION 8: PARTS, MODULES OR SYSTEMS ALREADY DISTURBED — Have any parts, modules or assemblies related to this concern been replaced, disconnected, transferred, cloned or reprogrammed? *

Yes
No
Unknown

If yes, what was done — select all that apply

New
Used
Aftermarket
Transferred from another vehicle or assembly
Repaired
Programmed / coded
Cloned
Reset / relearned
Removed and refitted
Adjusted

*

Choice without description

Did the concern change afterwards?

Which parts, modules or assemblies were changed, disconnected, transferred or substituted?

Was the 12 V battery disconnected, or keep-alive memory lost, during that work?

Yes
No
Unknown

Which set-up, calibration or relearn procedures did that work require?

Which of those were actually completed, and with what scan tool?

SECTION 9: ANYTHING YOU ALREADY SUSPECT — OPTIONAL — Anything you already suspect (optional — not required, and not treated as a diagnosis)

SECTION 10: SUPPORTING FILES — Supporting files (photos, scan reports, videos, etc. — optional)

SECTION 11: FINAL INFORMATION — Anything else about the vehicle, fault or previous testing that may be useful

Privacy: NextPhase Auto uses the details in this form only to review this diagnostic case and to contact you about it. We don't sell your details or use them for marketing. To see or correct the information you've sent, email mark@nextphaseauto.com.au.

Privacy consent *

I agree to NextPhase Auto using these details to review this case and contact me about it

Tell Us About the Job – Let’s Get a Proper Second Look