Tell Us About Your Vehicle Issue

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Tell Us About Your Vehicle Issue

1. Name *

2. Email address *

3. Phone/Mobile/ Country code if applicable. *

4. Vehicle Make *

5. Vehicle Model *

6. Year vehicle built. *

7. Type of vehicle. *

8. VIN - Vehicle ID number (Found on the tag under the hood/ bonnet of the vehicle)

9. Odometer (Reading Kms/miles) *

10. What tvype of Case is this ? *

Diagnostic fault/ running problem
No start/ hard start
Warning lights/ fault codes
Pre-Purchase inspection review
Battery / EV / hybrid health concern.
Roadside breakdown
Second opinion on repairs
Other

11. Who is this reply for ? *

Professional Technician
Workshop/mechanic
DIYer with some experience
Vehicle owner/ beginner
roadside assistance situation.

12. How would you like the reply presented ?

Short Version
Standard explanation
Simple plain English explanation
Technical / workshop- level answer
Step-by-step next actions
Roadside safety- first guidance

13. Is the vehicle currently broken down or unsafe to drive ? *

yes
No
Not sure

14. Is the vehicle in a safe location right now ?

Yes
No
Not applicable.

15. What is the vehicle doing right now ? *

Starts and runs.
Cranks but will not start.
No crank.
Starts the stalls.
Reduced power / limp mode
Overheating
Warning lights only.
Not currently available for testing

16. When does the problem happen ?

Cold start
Hot
After driving
Under load
At idle.
Intermittent
All the time.
After recent repair work.
Not Sure

17. What's happening to your vehicle ?Please describe the main problem, eg -warning lights, noises,drivabilty issues, recent changes, fuel smell, smoke, or anything unusal.

18. List any fault codes, scan results or dashboard messages here.

19. Any previous repairs or diagnostics carried out ?

20. Pre-Purchase, If this is a pre purchase vehicle, fill out as much information as possible above so we can run the checks, eg money owing on vehicle , repairable write off or written off.

21. Add any further comments that would assist in the remote diagnostic.

Leave this field empty